Job Description

SUPERVISOR CRISIS MANAGEMENT

WHAT IS THE OPPORTUNITY?

The Crisis Management Supervisor reports to the Manager of Operational Resiliency in the First Line of Defense (FLoD). The position will lead a team in the development and implementation of all core activities of the Crisis Management Planning framework (Crisis Management, Incident Response, Testing, Tabletops, Training). This is a highly visible role requiring supervisory experience to liaise with senior leaders, to coordinate incidents and effectively communicate and provide status both during and after.

What you will do

• Provide 24x7 support for all Crisis Management Incidents by leading the Crisis Management Team and ongoing communications.
• Determine escalation to the Business Continuity Team and providing updates to senior business leaders.
• Create process for and lead Post-Mortem reviews of incidents to determine root causes and corrective action plans.
• Create and lead Crisis Management Working Group including defining roles and responsibilities, training, quarterly meetings/updates including Corporate Communications, HR, IT, Corp Security, Real Estate, et al.
• As part of the FLoD, the Crisis Management Supervisor works with multiple first responder areas, supports and manages strategic execution of the Crisis Management framework and its related components including but not limited to (Crisis Management, Incident Response, Testing, Tabletops, Training, Reporting).
• Coordinates and reviews First Line of Defense (FLoD) core activities of the Crisis Management Planning framework inclusive of gap assessments, risk measurement, appropriateness of mitigation strategies, and material risk identification.
• Ensures Crisis Management and the FLoD roles and responsibilities, timelines, and requirements are clear
• Drives the socialization, adoption, consistent and appropriate implementation, and ongoing maintenance of the Crisis Management policies, standards, methods, etc. across the bank.
• Leads team of Crisis Management Analysts and process alignment (e.g., disaster recovery coordination, tabletops, CM tools).
• Ongoing subject matter expertise on all Crisis Management regulatory requirements, defining threats, and risk scenarios in order to provide recommendations on changes or program enhancements required to address such requirements and threats.
• Acts as a Crisis Management Management advocate towards the front line business units ensuring business buy-in and facilitating integration of second line policies, standards, and minimum requirements.
• Aids in Board and Supervisor management reporting
• Performs Crisis Management awareness training relating to Risk Management, including new and changing policies, systems, and methodologies
• Assesses BC risks and policy/standard/procedure compliance relating to controls design, FLoD testing processes, FLoD testing results and sample based testing
• Provides support for Internal Audits and Regulatory Exams
• Ensures FLoD program compliance and maturity through
• KRI monitoring, monitoring of remediation plans and performing quality assessment reviews
• Understand and apply internal policies/procedures, laws and regulations and managing to regulatory requirements including but not limited to: FFIEC, OCC, FINRA, Federal Reserve
• Provides backup for Manager Operational Resilience

Must-Have*

• Bachelor's Degree or equivalent
• Minimum 12 years of Crisis Management experience
• Minimum 3 years of financial services experience
• Minimum 3 years of project management experience

Skills and Knowledge

• Demonstrated strong skills in applying Crisis Management planning principles to various levels (staff, management and executive) of the company.
• Able to effectively interact with peers, subordinates, internal and external customers and vendors.
• Excellent, analytical, problem solving, communication, and prioritization skills
• Demonstrated ability to influence and motivate individuals and teams.
• Advanced presentation skills and oral and written communication skills
• Excellent project management skills, which include task identification, project planning, and ability to understand scope of recovery efforts, ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull project together.
• Self-starter with the ability to work independently.
• Fully proficient with Microsoft Office applications, including (but not limited to) Word, Excel, Visio, and PowerPoint

Compensation

Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit cnb.com .

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.

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