Job Description

Director of Operations – Restaurant Group

$130,000 - $150,000 + Bonus

Company:

• Well-established, growing, and profitable fast-food and fast-casual, multi-brand restaurant group
• Successful multi-brand franchise with restaurant locations in several states

Benefits:

• Medical, Dental, and Vision insurance
• Disability and Life insurance
• PTO and Sick Pay
• Bonus eligible
• Employee Assistance Program

The Director of Operations will lead and manage multi-unit restaurant operations, ensuring alignment with company goals and driving excellence across all operational areas. Responsibilities include:

• Lead and develop District Managers and Area Coaches through coaching, mentorship, and performance management to achieve operational targets in staffing, food and labor cost, guest experience, and brand standards
• Collaborate with senior leadership to define strategic goals, allocate resources, and ensure company-wide alignment on operational priorities and long-term initiatives
• Drive operational consistency and efficiency by sharing best practices, facilitating adoption of new initiatives, and ensuring flawless execution at the restaurant level
• Conduct regular restaurant visits (including evenings and weekends) to support teams, assess performance, and reinforce leadership presence in the field
• Oversee regional performance planning, including budget development, capital expenditure planning, and the implementation of people-centered initiatives
• Analyze operational and financial data to identify performance gaps and lead teams in executing action plans that improve results
• Provide focused support to underperforming locations by addressing leadership development, operational challenges, and guest experience improvements
• Maintain strong communication through weekly updates, and build external partnerships that support business goals and enhance overall operational success

Qualifications / Skills:

• 5+ years of experience in high-sales-volume operational management within the Quick Service Restaurant or retail industry, with a proven focus on team development and coaching
• Exceptional communication, conflict resolution, and motivational skills, with the ability to lead effectively in fast-paced, dynamic environments
• Strong organizational, time-management, and decision-making abilities; capable of prioritizing and multitasking under pressure
• Proficient in business math, accounting principles, and data-driven analysis to support strategic and financial decision-making
• Technologically proficient, with strong verbal, written, and analytical communication skills
• Energetic, self-motivated, and results-oriented, with a passion for empowering others and achieving company goals
• Professional demeanor with attention to detail, high personal standards, and commitment to operational excellence

EOE – EQUAL OPPORTUNITY EMPLOYER

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