Job Description
1+ year of Sushi Restaurant server experience is a MUST!!!
TOAST POS experience is highly preferred
OpenTable experience is highly preferred
Job description
Job Title: Server/Waiter – Union Sushi + Barbeque Bar Restaurant
Job Summary: We are seeking a sophisticated and knowledgeable Waiter to join our esteemed high-end sushi restaurant. The ideal candidate will be dedicated to providing exceptional service and creating an unforgettable dining experience for our guests. This role requires a deep understanding of Japanese cuisine, sushi preparation, and beverage pairings, along with a commitment to impeccable service standards in a fine dining environment. The Waiter will be responsible for taking orders, serving food and drinks, maintaining cleanliness, upselling, and ensuring guests receive the highest level of attention and hospitality.
[Please apply only if you have prior experience as a server in a sushi restaurant.]
Key Responsibilities:
Guest Engagement and Service:
- Greet guests warmly upon arrival and provide a polished introduction to the dining experience.
- Offer personalized recommendations on menu items, including sushi selections, appetizers, and beverage pairings.
- Actively engage with guests throughout their meal, checking in on satisfaction, anticipating needs, and addressing any concerns promptly.
Menu Knowledge and Presentation:
- Maintain an in-depth knowledge of the menu, including all ingredients, preparation methods, and presentation styles, to provide accurate information and suggestions to guests.
- Be able to articulate the flavor profiles of different sushi types and suggest complementary sake, wine, or cocktails.
- Assist guests in navigating the menu, especially newcomers to Japanese cuisine, ensuring they have a memorable and satisfying experience.
Order Taking and Service Execution:
- Accurately take and input orders into the restaurant’s point-of-sale system, ensuring that all special requests or dietary restrictions are noted.
- Coordinate with the kitchen and food runners to ensure timely and accurate delivery of dishes to the table.
- Serve food and beverages with care, adhering to fine dining etiquette and presentation standards.
Upselling and Enhancing the Dining Experience:
- Utilize upselling techniques to enhance the guest experience and increase revenue, recommending additional items or specials when appropriate.
- Highlight seasonal dishes, chef’s specials, and unique beverage offerings to elevate the dining experience.
- Leverage in-depth knowledge of the menu and Japanese cuisine to suggest additional courses, premium ingredients, or beverage pairings like sake and Japanese-based cocktails.
Table Maintenance and Cleanliness:
- Monitor tables throughout the meal, ensuring they remain clean, organized, and free of clutter.
- Remove used utensils, glassware, and plates promptly and discreetly, keeping the table presentable at all times.
- Ensure table settings are pristine, and replace any items that are missing or not up to the restaurant’s fine dining standards.
- Refill water and assist with non-alcoholic beverage service as needed.
Station Cleanliness and Organization:
- Keep your service station clean and well-organized throughout the shift, ensuring all tools and supplies are properly stocked and ready for use.
- Assist in maintaining a clean and sanitary environment by following health and safety protocols for food handling, utensil use, and station hygiene.
- Participate in end-of-shift cleaning tasks to prepare the restaurant for the next service.
Collaboration with Kitchen and Service Teams:
- Work closely with the kitchen staff to ensure accurate and efficient service, communicating any guest requests or modifications promptly.
- Coordinate with food runners and bussers to maintain a smooth and organized flow of service during peak times.
- Participate in pre-shift meetings to stay informed about daily specials, menu changes, and service expectations.
Handling Guest Concerns and Feedback:
- Address guest complaints or concerns with professionalism, working to resolve issues swiftly and to the guest's satisfaction.
- Communicate feedback or recurring issues to management to improve service quality and enhance guest experiences.
- Foster positive relationships with guests, ensuring they leave satisfied and eager to return.
Adhering to Health and Safety Standards:
- Follow all food safety and sanitation guidelines to ensure a clean and safe dining environment.
- Ensure compliance with all health regulations and restaurant policies regarding food handling, cleanliness, and service protocols.
- Participate in training and meetings related to health and safety practices.
Professionalism and Appearance:
- Maintain a polished and professional appearance in accordance with the restaurant’s high-end brand image.
- Demonstrate excellent grooming and hygiene practices, reflecting the restaurant's commitment to quality and excellence.
- Exhibit a positive attitude and a willingness to assist fellow team members to create a collaborative work environment.
Closing the Table and Farewells:
- Accurately present the guest's check in a timely manner, ensuring all items are correctly itemized and explained if needed.
- Close the table with a gracious farewell, thanking guests for their patronage and inviting them to return, enhancing their overall dining experience.
Qualifications:
- 1+ year of Sushi Restaurant server experience is a MUST!!!
- TOAST POS experience is highly preferred
- OpenTable experience is highly preferred
- 2+ years of experience as a waiter in a fine dining or high-end restaurant setting, preferably with a focus on Japanese cuisine or sushi.
- Strong knowledge of sushi, sake, and Japanese dining customs, with the ability to communicate this knowledge effectively to guests.
- Exceptional communication and interpersonal skills, with a passion for providing outstanding customer service.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail and high service standards.
- Flexibility to work evenings, weekends, and holidays as required by the restaurant’s schedule.
Working Conditions: This position requires standing for extended periods, walking, and carrying trays of food and beverages in a high-pressure, fine-dining environment. The Waiter must be able to work flexible hours, including evenings, weekends, and holidays, to accommodate the restaurant’s service hours.
This is an exciting opportunity for a dedicated and passionate individual to be part of an elite dining experience at a renowned high-end sushi restaurant. If you are committed to providing exceptional service and creating memorable moments for guests, we encourage you to apply.
Pay Rate:
- Pay is market competitive and dependent on the experience.
Job Tags
Full time, Seasonal work, Holiday work, Flexible hours, Shift work, Afternoon shift,