Job Description

Full-time Access Center Crisis Counselor – 3rd Shift

Reports to: Access Center Program Coordinator

Location: Linn County Mental Health Access Center

Hours: Friday through Tuesday, 11 pm – 7 am

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today! 

Overview of the role

Provide triage and intake services for clients according to program policies. Assist clients with scheduling assessment or re-connecting with prior/ current service providers. Conduct follow-up calls for all assigned clients within designated timeframes. Practice good customer service by answering emails, phone calls and requests timely. Complete required documentation and maintain up to date client information within the electronic health record according to designated time frames. Provide care coordination services and assist individuals with connecting to long term mental health services. Offer support, assistance and referral information.

Friday – Tuesday, 3rd shift, 11:00 PM – 7:00 AM. Overtime opportunities available.

Benefits

• This position starts at $16-$18 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. Learn more here.
• Generous paid time off, including floating mental wellness days. Full time employees begin at four weeks paid time off per year.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.

Who you are

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Flexible. You understand people are complicated and solutions often require a team approach.
• Positive.  You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.
• Quick thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Team player. You enjoy working with individuals from diverse backgrounds and are proud to represent your program.

What you’ll do

• Provide triage and intake services for clients according to program policies.
• Assist clients with scheduling assessment or re-connecting with prior/ current service providers.
• Conduct follow-up calls for all assigned clients within designated timeframes.
• Practice good customer service by answering emails, phone calls and requests timely.

• Complete required documentation and maintain up to date client information within the electronic health record according to designated time frames.
• Provide care coordination services and assist individuals with connecting to long term mental health services.
• Offer support, assistance and referral information.

What you need

• Bachelor’s degree in human service and one (1) or more year’s relevant experience.
• Or bachelor’s degree in related field with 30 hours of human service coursework.
• Comfort using basic computer software.
• High comfort with computers with the ability to type quickly and multi-task.
• Excellent writing and grammar skills.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Live within 50 miles of Cedar Rapids, IA.
• Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days).
• Successfully complete the required trainings within the required time periods.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Bachelor’s degree preferred.
• Experience in crisis services preferred.
• Education or training in trauma-informed care is preferred.
• Experience in strengths-based practices preferred.
• Experience in conflict resolution and de-escalation techniques preferred.
• Ability to clearly communicate emotional support to people in crisis preferred.
• Background in motivational interviewing preferred.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Your Application

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to [email protected]. No inquiries by phone. All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letter accepted until position filled.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.

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