Job Description

  Job Purpose:

The Office Coordinator is responsible for serving as the primary point of contact to coordinate and support day-to-day Corporate Office operations. This position will work in a complementary function to the Finance & Accounting team and report to the Vice President of Finance.

Guiding Principles:

It is Coen’s mission to impress and satisfy our guests with every visit and make their lives simpler. We seek to accomplish
this mission through the following seven Core Principles.

1. Do the right thing, right now, every time
2. Embrace change
3. Communicate with transparency
4. Respect and value our guests and team members
5. Treat our vendors as partners
6. Have a passion for winning
7. Commit to making a positive impact on our community

Responsibilities & Essential Functions:

Office Coordination:

• Receive and distribute incoming mail and facilitate mail out including express packages.
• Manage Office supplies.
• Liaise with Office related vendors including facility, cleaning, catering, shredding, and security.
• Coordination with other departments including HR (policy-related matters) and IT (for Office equipment matters).
• Coordinate employee engagement activities.
• Office visitor support.
• Works with cross-functional team members to investigate and resolve customer and vendor questions and concerns.
• Reviews and approves invoices related to general cleaning, UPS, FedEx, and other office related vendors

Executive Support:

• Provide administrative support to Senior Leadership including the following:
  • Meeting preparation.
  • Travel arrangements for Senior Leadership, Guests of the Company, and or Vendors.
• Coen Fleet/Zipline Card Administrator.
• Manage and monitor the enrollment process to ensure prompt responses to all steps and customer inquiries.
• Maintain prompt and thorough communication with the applicants throughout the enrollment process.
• Serve as the customer point of contact for enrolled customers.
• Maintain a level of excellence with each conversation or correspondence with customers.
• Process monthly invoices & statements for non-ACH Fleet Customers.

Club Coen Customer Support:

• Respond promptly to all customer inquiries related to Club Coen enrollment.
• Closely monitor enrollment progress and engage the customer as appropriate with the goal to exceed expectations, be responsive, and finalize enrollment.
• Respond promptly to all enrolled customer inquiries. Customer Issues and Concerns:
• Customer Point of Contact for any Complaints or issues they may have.
• Good Line of communication to the District and Regional Managers

Educations, Experience, & Skill Requirements:

• • 5+ years of experience in a professional office environment; experience working with Microsoft Office products including Excel and Word.
  • Experience in customer service.
  • Excellent communication and interpersonal skills.
  • Organized with the ability to prioritize and multi- task.

Licensure & Certifications:

• • Notary Public certification preferred  

Job Tags

Full time, Work at office,

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